Homeowner Services

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The Litchfield Company

Litchfield Beach & Golf Resort

Property Management Services

Situated on an Atlantic coast barrier island and located at the south end of the Grand Strand, Pawleys Island provides visitors with charming, small-town warmth just a short drive away from the hustle and bustle of Myrtle Beach. From its delightful seafood restaurants to its range of area golf courses, Pawleys Island is the destination of choice for visitors looking to escape the fast-paced entertainment scene, in exchange for a laid-back and tranquil adventure. More specifically, within the city of Pawleys Island, the Litchfield Beach area offers picturesque views and unforgettable moments with an ocean backdrop and a sense of relaxing seclusion. Conveniently located, The Litchfield Company Vacation Rentals provide the comforts of home and the enjoyment of a vacation.

Current Homeowners

Existing Litchfield Beach & Golf Homeowner Partners May Login Through The Link Below

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The Litchfield Company

Litchfield Beach & Golf Resort

Professional Services & Dedicated Team

New Owner Inquiry

Get Peace Of Mind Knowing Your Rental Is In Good Hands

Send our dedicated homeowner services team a message now for more information on making your rental work for you.

Marketing Services

Making sure your unit and our location is marketed in the most efficient and effective ways is one of our top priorities. With over 90,000 nights rented per year, we pride ourselves on the capabilities of our marketing team and the strategies put forth.

Our robust, newly-designed website receives more traffic than any other website in the area and is optimized for viewing on a smart-phone or tablet. We are reaching more people than ever and will continue to expand outreach through our website. Current features include:

Financial Services

At the Litchfield Company, we understand the importance and value of your property investment, and as such, we vow to provide a rental program that offers you a fair and competitive commission structure that is effortless and financially rewarding.

One of our top priorities at Litchfield Resort is protecting the integrity of your financial investments. We ensure the proper handling of finances involved in vacation rental management, as this is critical to the long-term success of your property.

Reservation Services

The Litchfield Company prides itself on outstanding customer service that goes beyond simply checking in a guest and actually works as an important aspect in the vacation rentals process. Our reservations staff can be found on the front lines, doing everything within their power to ensure that your unit is reaching its maximum potential. From utilizing our state-of-the-art computerized reservation and golf package system to answering dozens of phone calls each day to working with online booking agents, our knowledgeable representatives are vital in promoting your vacation rental.

Our customer services representatives are well-versed in their trade, and they receive training through a hospitality seminar, which provides the latest in quality communications and professional practices in the workplace. Aside from working with owners and guests directly through company websites and systems, our diligent reservations staff also works with the most popular booking engines to ensure that your unit has a global reach. Some of these websites include Expedia, Hotels.com, Orbitz, Booking.com, Hotwire, and Priceline, as well as owner-direct sites like HomeAway, VRBO, and Flipkey.

Maintenance Services

A well-maintained unit is one of the most important aspects of rental management. Fortunately, The Litchfield Company is well-staffed with a highly skilled and experienced maintenance team, which is dedicated to keeping your property operating at its best. As a homeowner, there’s no need to be troubled with the stresses of maintaining the functionality of your unit when you have the expertise of our Maintenance Department at your disposal.

Prepared and available 24 hours per day, 7 days per week for any problem that may arise, there’s no task too small or large for our team to resolve. Even if becomes necessary to seek more specialized assistance, our Maintenance Department has great working relationships with local vendors and service providers who can be called in when repairs are needed. In order to keep an organized record of services provided in your unit, our staff utilizes a cutting-edge, computerized work order system, which also alerts our employees in the event that special requirements are needed, such as individual maintenance contracts, warranties and HOA property management contacts. While our tasks are not limited to the following list, many of our maintenance services include:

Housekeeping Services

With the constant arrival and departure of guests throughout the year, it is absolutely essential that all of our rental properties are perfectly cleaned and prepared for each impending reservation. In order to sustain a level of excellence in housekeeping, our employees are hired in-house and work full-time to gain familiarity with and expertise about your unit. This helps us to efficiently manage cost-effectiveness and allow for a more timely transition between stays.

Here at The Litchfield Company Vacation Rentals, we pride ourselves on our impeccable housekeeping services. Our full-time staff of housekeepers forms an essential segment of what makes your rental property a success. The housekeeping staff at The Litchfield Company is well-trained and equipped to keep your unit looking fresh and relaxing for your guests. Our housekeeping services include:

The Litchfield Company

Litchfield Beach & Golf Resort

Meet Our Team

Katy Lenderman

Business Development Manager

Fax: (843) 237-3282

Kyle Roof

Kyle Roof

Director of Owner Services

Fax: (843) 237-3282

Debbie Smittle

Property & Owner Service Manager

Fax: (843) 237-3282

The Litchfield Company

Litchfield Beach & Golf Resort

Frequently Asked Questions

Our management services include the marketing and promotion of your vacation rental unit by staff, and on site 24-hour guest services for registration. You can access your Owner Portal on our website to view availability, monthly accounting of rental income, and related expenses. Our full-time housekeeping and maintenance services are available 7 days a week including supervisory departure clean inspections and routine maintenance inspections.

You will receive partner shared benefits such as: access to the Health Club/Fitness Center featuring a sauna, indoor heated pool, hot tub, with full-service locker-room facilities, complimentary access to the Resort Water Park featuring a heated lazy river and hot tub, discounts at Coastal Dish Restaurant and The Deck tiki bar, as well as shared from discounts at associated properties along the Grand Strand.

With the understanding that each property is unique, we have multiple management agreements designed for the specific property. Our fees are lower or competitive with other area management companies.

We provide linens and the majority of our rental homes have electronic front door locks. Owners will be charged for linens when they join the program as well as an annual linen replacement fee. An installation and programming fee will be charged for the Saflok door system. If the unit is not equipped with a resort compatible telephone line, one will be installed for a nominal fee.

Our team of trained maintenance technicians are available 7 days a week to respond to guest and owner service calls. Maintenance calls are billed at $40 per hour. Services that require less than 20 minutes (such as replacing a light bulb) are complimentary. We have trusted relationships with local vendors for any large repairs needed in your rental home. We will contact you prior to any repair costs that will exceed $250.

The initial contract term is for two years, with automatic renewals on an annual basis. The agreement may be terminated with a minimum 30-day notice. Owners are required by South Carolina State Law to honor existing guest reservations for a period of not less than 90 days after termination of the management agreement if existing reservations cannot be relocated to other accommodations.

Each month, owners are provided with an account of income and expenses. Statements are available on your personal Owner Portal on our website, www.litchfieldbeach.com, 10 days after the end of the month. We recommend you set up direct deposit for the quickest and easiest access to your rental proceeds.

We lead the way in marketing to prospective guests looking for vacation rentals in the Litchfield/Pawleys Island area. With an aggressive marketing budget, our in-house marketing team deploys a variety of comprehensive marketing campaigns annually through Google & Bing PPC ads, email marketing, social media, print media, and the leading third-party booking channels in the world (Priceline, Expedia, Travelocity, Hotwire, Air BNB, VRBO, Orbitz and others). Our website, litchfieldbeach.com, generates over 290,000 visitors and $7.25 million in revenue annually with our email campaigns reaching over 3.5 million subscribers generating 1.25 million in revenue. We also maintain a prominent social media campaign with over 37,000 “likes” and “followers” on Facebook.

There are no rental fees when you use your property. This applies to you, the owner, as well as your approved guests. As an owner, you will receive 14 complimentary departure cleanings per year. A modest cleaning fee, based on unit size, is applicable beyond those 14 complimentary services.

Occupancy by a friend, or any guest who is not part of your immediate family as listed above, is subject to a departure cleaning fee. As an owner, you are able to offer your guests an additional 15% off of our lowest advertised rates or other agreed upon rate. The Litchfield Company does not allow owners to rent their property for a fee in lieu of our services. Your guests are also able to enjoy all the guest benefits offered by The Litchfield Company. Cleaning fees are based on the number of bedrooms and size of the home.

Our leading revenue management team focuses on a dynamic rate yielding system. Determining the best way to maximize your rate has many factors such as market trends, local functions, number of bedrooms & bathrooms, location, and historical data for comparable units. In a condo environment you will see many different ADRs (Average Daily Rates) due to this dynamic yielding. Meaning, we will adjust the daily rate of your unit based on supply and demand. We feel this is the best way to optimize the most intelligent rate for your property.

We may offer special packages for your property to achieve more revenue. Examples include promotions such as: one free night on a multi-night stay, golf packages, spa packages, beach retreat packages, etc. We may also use up to four nights per year on a complimentary basis for promotional purposes. These nights are used when the property would otherwise be vacant.

Only by being on The Litchfield Company Rental Management Program will you and guests receive complimentary access to the Health Club/fitness center which features sauna, steam room, indoor heated pool, hot tub, cardio room with full services locker room facilities, racquetball, and basketball courts, you also receive DVD rentals, seasonal beach shuttle service, discounts at Coastal Dish restaurant, Coastal Scoops Ice Cream and The Deck tiki bar, as well as hands on care by our property management professionals.

The Litchfield Company

Litchfield Beach & Golf Resort

Homeowner Services Quote

Fill out the form below to quickly and easily get in touch with our Homeowner Services department. Once received a member of our staff will contact you as soon as possible to assist you with your vacation rental's management.
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