Guest FAQ

A deposit of one night rate plus taxes and fees will be charged to your credit card.

Guests are not required to provide a security deposit at time of check-in. Your Trip is Covered with a $39.95 Damage Waiver Fee (+tax). All reservations automatically include this fee. It is a non-refundable charge that covers up to $1,000 in reported instances of accidental or non-negligent damages.

Check in time is 4:00 PM EST and check out time is 11:00 AM EST. We cannot guarantee early check in or late check out requests. There will be a full day charge for unauthorized late check outs.

Due to HOA restrictions and policies, motorcycles, gas powered golf carts, trailers, campers, boats, jet skis, etc. are not permitted at the resort or in any of the gated communities. Alternative parking arrangements are available in our North Parking lot by our registration office (video surveillance in use 24/7). Space is limited and is on a first come, first serve basis. We urge guests with these vehicles to contact our rental office for more detailed information.

• Dogs (no cats) are only allowed in designated “Pet Friendly” vacation rentals. NO EXCEPTIONS. Pets are limited to domestic, housebroken dogs unless otherwise advertised.
• There is a non-refundable $250.00 (plus tax) pet cleaning and spray fee that will be charged to each guest bringing a pet.
• Any violation with pets in a “No Pets” vacation rental or any pet other than a dog will be cause for termination of tenancy.
• NOTE: Pet Friendly vacation rentals are labeled with a 🐾 paw print. Please be sure to book the appropriate vacation rental if you plan on bringing your furry friend!

Smoking is strictly prohibited inside any of our condos or villas and evidence of smoking will result in a $250.00 fine.

Not all units are guaranteed to have WiFi, but passwords and network info are provided at check in and you can also find it on the information sheet located inside of the units.

The majority of our rentals are equipped with washers and dryers, and you will be able to launder your own linens. For Summerhouse units, standard rooms in Seaside Inn and one bedroom units in Bridgewater, our team will stop by daily to do a towels and trash exchange service.

Each bathroom will have toilet paper, bars of soap and 1 bottle of shampoo. The kitchens will have a roll of paper towels and 2 packs of dishwasher detergent.

Due to the large area our staff must cover, we cannot guarantee being able to replenish every request for restocking toiletries. There is a grocery stores within a very short drive, and we suggest guests purchase what they need above the initial setup.

The damage waiver fee covers non-negligent damage done to the unit. Intentional damage or damage due to negligence is not covered by this waiver.

Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period-of-time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.

Our Summerhouse pool deck is open year around though the bodies of water are not heated. For colder days, guests can always enjoy our heated indoor pool located at the Health Club & Fitness.

• The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the ORIGINAL arrival date.
• Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Once the advance deposit funds have been reallocated to future stay dates, they are NON-REFUNDABLE. We strongly encourage you to purchase our Vacation Protection Plan at time of booking. Please note that changes to the reservation will be subject to availability and any room rate differences.
• Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.
• For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.

Should you need to cancel your Beach House Rental, the policy is as follows:

• Once the deposit has been received, NO REFUNDS or ALTERATIONS can be made on a reservation. Guests are strongly encouraged to purchase Travel Insurance to protect themselves and their traveling companions. Please contact the Rental Guardian for coverage details.
• Travel insurance is being offered by Rental Guardian. The insurance premium will be billed on renter’s initial vacation rental agreement and is 7% of the rental rate. For more detailed information, please visit rentalguardian.com
• Guests who do not arrive on their scheduled arrival date and do not inform the property of their wish to change their stay dates will forfeit the advance deposit.

• If the Governor issues a mandatory evacuation, guests will receive a full refund.
• If there is not an evacuation,  guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.