The Litchfield Company prides itself on outstanding customer service that goes beyond simply checking in a guest and actually works as an important aspect in the vacation rentals process. Our reservations staff can be found on the front lines, doing everything within their power to ensure that your unit is reaching its maximum potential. From utilizing our state-of-the-art computerized reservation and golf package system to answering dozens of phone calls each day to working with online booking agents, our knowledgeable representatives are vital in promoting your vacation rental.
Our customer services representatives are well-versed in their trade, and they receive training through a hospitality seminar, which provides the latest in quality communications and professional practices in the workplace. Aside from working with owners and guests directly through company websites and systems, our diligent reservations staff also works with the most popular booking engines to ensure that your unit has a global reach. Some of these websites include Expedia, Hotels.com, Orbitz, Booking.com, Hotwire and Priceline, as well as owner-direct sites like Homeaway, VRBO and Flipkey.
It is one of top priorities to maintain a reservations department that is quick to meet the needs of our guests and homeowners. From answering questions about property bedding to informing guests about on-site amenities, our customer service agents are great at providing the much-needed information that, in turn, helps your unit reach its maximized booking calendar.