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Homeowner FAQ

The Litchfield Company
Picking a rental management company to care for your vacation rental is a big step. This owners FAQ page is designed to answer the most common questions asked by new owners. If the specific question you were looking to get answered isn't listed please don't hesitate to call our dedicated homeowners department. Thank You!
What services will you provide for my vacation rental property?
Our management services include the marketing and promotion of your vacation rental unit by our sales and marketing team, reservation services from our trained and motivated reservation staff, 24-hour front desk services, 7 days a week housekeeping and maintenance services, and monthly accounting of rental income and related expenses.
Are there any special advantages for owners?
Our owners receive a home owner privilege card called "Owners Edge" to use while they are in residence at their rental unit which allows them to enjoy the many benefits of being part of The Litchfield Company family. This includes access to, the Health Club/fitness Center featuring sauna, steam room, indoor heated pool, hot tub, cardio room with full service locker room facilities, complimentary DVD rentals, as well as discounts at Webster's Restaurant and Stox & Co. Spa Boutique.
What are the management fees?
We have multiple management agreements, understanding each property is unique.
What are the up-front fees?
We provide linens for all homes on our program. Owners will be charged for linens upon joining the rental program. A linen replacement fee will be charged annually after the first year. There is also a one-time fee for replacement of the front door lock to our standardized "SafLok" or electronic lock system. If your home is not already equipped with a resort compatible phone line, one will be installed for a nominal fee.
Do you provide maintenance?
Our team of trained maintenance engineers responds to a variety of guest and owner service calls 7 days a week. Maintenance calls are $40.00 per hour. Services that require less than 20 minutes are complimentary, such as light bulb replacement. Specific information on costs above $200.00 will be provided by our Property Management team.
How long is the rental contract term?
The initial contract term is for two years, with automatic renewal on an annual basis. The agreement may be terminated with at least a 30-day notice. Owners are required by South Carolina State Law to honor existing guest reservations for a period of no less than 90 days after termination of the management agreement if reservations cannot be relocated to other accommodations.
What is your accounting cycle?
Each month, we will provide owners with an accounting of income and expenses. Statements are sent by mail 10 days after the end of the month. Direct Deposit is recommended for quicker access to disbursed rental proceeds.
Do you offer any other sources of advertising?
We lead the way in reaching prospective guests looking for rental opportunities in the Litchfield areas. Renting over 90,000 room nights a year, our website ranks near the top for most terms used by prospective guests looking for vacation rentals in the area. We utilize a mobile optimized booking engine, and employ an aggressive email marketing campaign reaching over 3.5 million subscribers per year. We also work with the leading third-party booking channels in the world (Priceline, Expedia, Travelocity to name a few), and maintain an aggressive social media campaign with over 21,000 Facebook Likes.
What are the fees for owner and family occupancy?
There are no rental fees when you use your home. This applies to the actual property owner as well as their children, brothers, sisters, parents, grandparents and grandchildren. Owners will receive 14 complimentary departure cleaning fees per year. A modest fee is applicable based on unit size beyond the 14 complimentary services.
What about my friends or other guests?
Occupancy by a friend or any guest that is not part of your immediate family as described above is subject to a departure cleaning fee. As an owner, you are able to offer your guests an additional 15% off of our lowest advertised rates or other agreed upon rate. Unfortunately, The Litchfield Company does not allow owners to rent their property for a fee in lieu of our services. These guests are able to enjoy all the guest benefits offered by The Litchfield Company. Cleaning fees are established based on the number of bedrooms and size of the home.
How do you establish nightly rates and other rental policies?
Our Revenue Management team closely monitors market trends, and sets nightly rates accordingly. Our yield management techniques seek to maximize rental revenue based on demand. Rates are based on the number of bedrooms and bathrooms in a home, and the location and views of the home. We also establish minimum length of stay and deposit/cancellation policies. Our rates are managed weekly based on market trends, pace to prior year, pace to budget, pick up over prior week and several other market conditions to ensure you are receiving the highest rate available for each reservation.
Will my home be part of any special promotional programs?
We may offer special packages for your home to achieve more revenue. Examples include promotions such as one free night on a multi-night stay, golf packages, spa packages, beach retreat packages, etc. We may also use up to 4 nights per year on a complimentary basis for promotional purposes. These nights are used when the home would otherwise be vacant.
What type of special privileges will my rental guests and I receive from being on your program?
Only by being on The Litchfield Company Rental Management Program will you and your guests receive Complimentary access to, the Health Club/fitness Center featuring sauna, steam room, indoor heated pool, hot tub, cardio room with full service locker room facilities, racquetball and basketball courts, complimentary DVD rentals, beach shuttle service (seasonal) discounts at Webster's restaurant and the Spa, as well as hands-on care by our property management professionals.
Contact Us
14276 Ocean Highway
Pawleys Island, SC 29585
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